TNB's Main Focus Is Now On Resolving Customers’ Complaints

Guys, remember the issue of the sudden spike in electricity bill charges that had a lot of Malaysians complaining?

Well, here's some good news for you, if you're one of those affected by the spike!

Tenaga Nasional Berhad (TNB) said its focus now is to resolve the issues.

TNB Chief Retail Officer Ir. Megat Jalaluddin Megat Hassan told Bernama that all efforts are now focused towards attending customers’ concerns based on the complaints made directly to the company.

“We are attending to all cases with the intention of resolving them soonest as possible. For those with exceptionally high bills, please come to Kedai Tenaga or contact our CareLine number at 1-300-88-5454 so that we can do a thorough check,” he said.

They are working hard to resolve the issue.

He said a visit to Kedai Tenaga means an adjustment to their bills or a bill credit back if TNB was found to be at fault.

According to previous reports, there was a technical glitch that happened between 15 May and 20 May which caused a slight disruption to the system, but it had since been resolved with some customers receiving pro-rated bills.

If you're one of those who were affected by TNB's glitch, head on over to one of their offices pronto.