Allianz's Car & Motor Insurance Fights Off Tow Truck Touts In More Ways Than One

As we've always advised, the first step is to call the hotline number of your car insurance provider. They will guide you through the following steps. Yet, these steps can be time-consuming and daunting, especially when one has to face the police.

Allianz General Insurance Company has put in place services that alleviate the stresses that come with vehicle accidents. One of the services offered, the Bike Brigade, will arrive at the scene approximately 20 minutes, within the Klang Valley, to ward off the tow-truck hustlers until Allianz's own truck comes along. They'll take the punches when they need to.

Then, Allianz's Claim Concierge is based at selected police stations to meet you and assist you in lodging the report while explaining the next steps. That aside, the insurance provider also offers a 24-hour helpline, e-hailing vouchers, fast claims approval and vehicle delivery after repairs.

Ultimately, it is Allianz's mission to make the entire motor claim process transparent. As you may already know, motor claim fraud has latched onto the industry like a tapeworm. It is a billion-ringgit scam that has fed many. So it comes as no surprise that your insurance company is billed for a new replacement part that is actually refurbished.

"There are many parties that monetise motor claims to their own benefit under a cloud of lack of clarity and mystery surrounding the whole motor claims process that most customers are not wise to," said Allianz Malaysia Berhad CEO, Zakri Khir, during a recent press briefing. "This gets magnified when customers do not know their rights as consumers — that your insurer is there to serve you needs, not the other way round."

Changes were made to the insurance provider's panel workshops. Allianz Authorised Repairers consists of PIAM Approved Repairers Scheme (PARS) workshops via an e-tender. At present, Allianz counts 195-panel workshops, with 49 of them are located in the Klang Valley. Allianz even offers a two-year warranty for the repairs, including spare parts.