For situations like this, it’s only fair to ask for a refund.
However, a restaurant owner from the United Kingdom has been dealing with fraud refund requests that are totally unacceptable.
Ridiculous refund requests
According to a report in Times Now News quoting Manchester Evening News Lucky’s owner, Hassan Habib has been receiving ridiculous complaints in exchange for refunds.
He said one of the most ridiculous ones was that the order of cheesecake, milkshakes and ice cream were "cold" and they wanted a refund for that.
"They ordered four milkshakes, a cheesecake, and an ice cream and 45 minutes later they put in a refund request because the food was cold."
"That’s just one of the many examples - they just order food, put down ‘X, Y, Z’ is wrong with it, do a refund and leave us to the costs,” he was quoted as saying.
Hassan also shared that sometimes, an order was never placed but there were refund requests for it.
Due to the problem, he had to stop takeaways at his restaurant.
Matter is being investigated
Identifying that the fraudulent refund requests are made from the Just Eat delivery service, Hassan said the increase in such requests happened after it changed its policy for diners who ask for their money back.
"I fully understand that things go wrong, sometimes we make mistakes, we miss items or send the wrong item out, but we make it up to the customers whether it’s with a replacement item or a fully entitled refund. But now some really bad, evil people are taking advantage of this loophole and it's left us in a really bad position,” he said.
Meanwhile, the report said Just Eat would contact restaurants after receiving a complaint and would ask them if they thought the request was legitimate and the restaurant had to revert in 10 days to dispute the refund.
Under the new system, restaurants will be charged for complaints and have 30 days to dispute refund requests.
"Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper. The recent measures we’ve put in place are in line with industry standards and are to ensure an even fairer refunds process for all, such as increasing the time for restaurants to raise any disputes.
"Restaurant partners are always refunded in full when we find any fraudulent activity taking place. We’re keen to maintain an open dialogue with the restaurants on our platform and continue to review our policies and processes in this space to support both customers and restaurants alike,” said a spokesperson from Just Eat.
Horrible people are everywhere. We hope they eat crow!