Just take a look at some of the potholes on the road; you'd probably driven over the same one for years.
This one Malaysian man proved the exactly the 'tidak apa' attitude we all know and loath with a tweet recently.
That's a long time to fix an escalator
Twitter user @MuzamilIdris took to his Twitter account to complain about a broken down escalator at the Sri Rampai LRT station recently.Here's the reason why he was so ticked off: he first complained about the same broken escalator five years ago!
Exactly five years ago on 9 November 2016, @MuzamilIdris alerted Rapid KL about the broken escalator:
@MyRapidKL escalator kat sri rampai ni dah lama tak jalan. Maaf tanya, mmg takleh repair ke ? pic.twitter.com/kpKGEYaQmm
— Muz (@MuzamilIdris) November 9, 2016
Rapid KL responded by apologising for the incovenience, stating that they were currently waiting for the escalator’s spare parts:
Hi @MuzamilIdris maaf atas kesulitan. Buat masa ini kami sedang menunggu alat ganti untuk memperbaiki eskalator berkenaan.
— Ask Rapid KL (@AskRapidKL) November 9, 2016
Now, on the fifth year anniversary of his first tweet, @MuzamilIdris once again wrote to Rapid KL by tweeting an image of the. Exact. Same. Broken. Escalator!
“I’ve waited for five years now (the original tweet was exactly from five years ago).
“The government has changed three times already, this escalator since 2016 still hasn’t received its spare parts?” Muz wrote.
Dah 5 tahun aku tunggu (tweet asal ni exactly 5 tahun lepas), dah 3 kali tukar kerajaan, escalator ni dari 2016 tak dapat spare part lagi? @MyRapidKL https://t.co/wXGAEHrQXv pic.twitter.com/8Hu3gm3Wmm
— Muz (@MuzamilIdris) November 9, 2021
This time, Rapid KL responded with a pretty textbook reply: "Hi, thank you for your feedback. We will forward this to our officers to check":
Hi, terima kasih atas maklum balas anda. Kami akan kongsikan pada petugas untuk semak.
— RapidKL 03-78852585 (@MyRapidKL) November 9, 2021
Naturally, the response didn't sit well with netizens:
Lama betul tunggu spare parts eh? 5 tahun tak sampai lagi haa https://t.co/CcbsKvnVXs
— シャフィク ?? (@arraziq7) November 9, 2021
5 tahun woi bukan 5 bulan. 5 tahun!!
— btx (@botaxfie) November 10, 2021
i entered uni in 2016, spent time a lot using the lrt station at sri rampai, the escalator operated only ONCE, and then never again, then i graduated 2019, now sambung degree pulak, and it’s still not operating! ??? what a country
— - (@dihahmfrds) November 10, 2021
Aiyooo repair escalator pun malas.
— ?? Nisu (@bbimbapmanhi) November 10, 2021
5 tahun lepas nak tunggu spare part, skrg baru nak "inform petugas". Lawak apa yg korang buat ni @MyRapidKL? Haha adoi, bila lah nak maju public transport kita..
— raz (@radzwannabe) November 10, 2021
Ya Allah. Serious lah tak repair lagi? Dulu masa bujang mmg naik LRT Sri Rampai. Bujang sampai dah anak ke-3 tak repair2 lagi. Hahaha
— Cryptotards (@sheasnob) November 10, 2021
Netizens finally get an answer
After coming under heavy fire by netizens for their initial response, Rapid KL apologised to Muz for the mistake in their (lame) reply.According to Rapid KL, the reason why the escalator was not fixed was because the maintainence part was not under their jurisdiction.
“After a review was made, we would like to clarify that this escalator is not under the maintenance jurisdiction of Rapid KL.
“We advised you to submit your complaint to the Kuala Lumpur City Hall (DBKL), thank you,” they wrote in the tweet.
1/2 Hi, kami memohon maaf di atas kekhilafan maklum balas tweet yang terdahulu. Selepas semakan semula dibuat, kami ingin memaklumkan bahawa eskalator ini bukan di bawah selenggaraan Rapid KL. Bersama ini disertakan gambar sebagai rujukan. pic.twitter.com/HukqWAfGUj
— Ask Rapid KL (@AskRapidKL) November 10, 2021
Together with the tweet, Rapid KL also attached an image of their ultra faded maintenance jurisdiction’s sign and a link to DBKL’s complaint site.
But still, we find it funny how it took them five years to conduct a check and let LRT users know that the escalator was not under their jurisdiction all this while.
MAIN IMAGE: Twitter/@MuzamilIdris