eMadani Application Fail? Here's what you can do
Unless you’re living under a rock, you’re probably one of over ten million excited Malaysians who already applied to claim their eMadani credit on 4 December. If you haven’t yet, then check out our how-to guide. Psst: we already received ours!
However, you may have found that your claim was rejected for several reasons:
1. You didn’t submit your LHDN tax filing records for the year 2022. FYI, you have to have an income of less than RM100,000 a year based on Inland Revenue Board of Malaysia (LHDN) records as of July 15, 2023 (if you declared your taxes after this date, you won’t be qualified.
- If you haven’t done so, then visit the MyTax website.
- Input your I.C. or passport number
- On the dashboard, select the e-Filing option > e-Borang
- Select ‘Tiada punca pendapatan perniagaan’ if you have no streams of income or select ‘ada punca pendapatan perniagaan’ if you do. You can select the category that best applies to you if you scroll down.
- Select the year e.g. 2022
- You will be directed to a separate website, and you will be required to fill in the information given by your employer (EA/EC Form)
- When you have filled in all the information, just click submit.
Watch the explanation video in Malay below:
2. You are an eBeliaRahmah recipient of RM200 who is not eligible for eMadani as you have already benefited from the previous initiative back in June.
3. You tried to redeem from multiple eWallets. You can only select from ONE of the four participating eWallets.
4. You do not fulfil the following criteria:
- Being a Malaysian citizen
- 21 years or older in 2023
- Have not completed the electronic Know-Your-Customer (e-KYC) verification process with your preferred eWallet
5. Double check if you incorrectly entered your registered details (name/I.C)
What to do if you’ve fulfilled all the requirements above
File a dispute on your respective eWallet applications:
MAE
You can reach out to Maybank Group Customer Care at 1300-88-6688 or write to them at mgcc@maybank.com.my.
Touch 'n Go
Submit a request at TNG’s eWallet Help Centre and do the following:
- Fill in your details
- Select your Support Type as eMADANI > Claim Rejected
- Fill in the description and include attachments if necessary.
Shopee
Submit a form to the Shopee Customer Service Team.
- Select eMadani claimants under ‘What type of user are you?’
- Select ‘eMadani unable to claim’
- Fill in your details
- Attach screenshots if necessary.
Setel
Submit your dispute to hello@setel.com where you may be required to submit additional information, such as a copy of your I.C. for verification purposes. Read their full FAQ here.
Bonus: Here are the merchants to use your eMadani credit at
You can also read the full eMadani FAQ here.
Image credit: facebook.com/KemKewangan, Touch ‘N Go, Setel, Shopee