KLIA Systems Still Down, More Flights Delayed, Passengers Advised To Arrive 4 Hours Earlier

It seems that the travelling woes for passengers and the airport staff flying in and out of the Kuala Lumpur International Airport (KLIA) may drag on longer than expected.

On Wednesday (21 August) night, it was reported that the KLIA systems are facing a glitch, and the glitch has affected the Flight Information Display System (FIDS), check-in-counters, the Baggage Handling Systems (BHS), and WiFi availability.

Despite reports that the glitch have been rectified, the New Straits Times reported that the system disruptions at KLIA are still happening, and a whopping 68 flights have been delayed due to said glitch.

According to Malaysia Airports, the team is still in the midst of stabilising the system as of 6am Friday (23 August).

Dear passengers, as we are in the midst of stabilising our system, we would strongly advise passengers travelling through KLIA Main Terminal and klia2 to come 4 hours before your flight time to minimise any inconveniences that may arise.
— Malaysia Airports (@MY_Airports) August 23, 2019

[UPDATE] The airport system disruption at KL International Airport continues to affect all airlines’ check-in and boarding processes, as well as baggage sorting. As a result, Malaysia Airlines is forced to process all flight transactions manually.
— Malaysia Airlines (@MAS) August 23, 2019

It was reported that several airplanes were unable to proceed to their scheduled gates, forcing Malaysia Airports to utilise all 38 remote bays at KLIA’s main terminal and press busses to ferry passengers between the bays and the terminal.

Passengers are now advised to reach KLIA four hours before their departure time due to the current situation, and check in their flights online before going to the airport.

“We deeply regret the inconvenience caused to all passengers,” Malaysia Airports said in a statement.

Doing things manually when systems fail at a major airport (KLIA).(?: @hasifpls @abqorian) pic.twitter.com/iCSHWttKjM
— Sumisha Naidu (@sumishanaidu) August 23, 2019

Transport Minister Anthony Loke, meanwhile, has also visited KLIA to oversee the situation, and he has reportedly been briefed about the glitch.

Let’s hope that everything will be resolved as soon as possible because the public holiday period is coming.