While parts of our Malaysian passport renewal process can now be done online, there have been numerous complaints from applicants that there are too many caveats involved such as getting your photo edited just right and getting their applications rejected. On top of that, queues at the passport office and at KLIA are still a pain in the neck.

To tackle these issues, Home Minister Datuk Seri Saifuddin Nasution Ismail has announced on his Facebook page that certain steps will be taken to overcome congestion at the passport offices and at the Kuala Lumpur International Airport (KLIA).

The minister had received numerous complaints personally and on social media on the matter and he said that these steps were decided during a special meeting on 25 January:

passport office open 7 days a week in malaysia

On top of that, there has also been congestion at KLIA due to foreign visitors and Saifuddin said that this was due to the simultaneous arrival of around 20-26 planes simultaneously during peak hours with a time interval of between five and ten minutes.

Another cause was procedural checks to ensure that only genuine foreign visitors who fulfilled the conditions of the Social Visit Pass were allowed to enter.

Immediate action would be taken on this including:

The minister also said, I appreciate the role of the officers of the Malaysian Immigration Department who are committed to this task, and I also welcome suggestions and views from the public to find a way out so that this issue will not persist.”

Visit the Malaysian Immigration Department’s website for more information or follow their Facebook page for updates.

Image credit: facebook.com/imigresen