So MaxisONE mobile users have already received the free 3GB data (with more to come). They also have a new mobile plan waiting for the customers. We only have one question for you:
WHAT ABOUT iVALUE PLANS?!
This is the most recent iPhone 6s and 6s Plus 24 month contract:
The RM155 iValue 2 users seem to be the ones who are screwed over the most since the MaxisOne Plan users, who are paying RM158, will be upgraded from 5GB to 12GB! This leaves iValue 2 users paying RM155 but still only getting 4GB. By this (super straightforward) comparison that’s RM3 for 8GB. You can argue that contract buyers know what they’re getting into and it’s a risk you take. But if we’re going to argue about loyalty, we’d give it to people who signed a 24-month contract with you when they didn’t know any better.
What do you get for RM155 at Celcom, Digi, and U Mobile?
Digi More Internet Plan: For RM148 you get 14GB data, 500 minutes calls, 500 SMS.
U Mobile Hero: For RM70 you get 15GB data, unlimited calls to all networks.
Celcom First Gold: For RM80 you get 5GB weekend internet, 5GB monthly internet, unlimited call and SMS.
Here are some Twitter reactions from people who are feeling just a little bit ripped off:
@MaxisListens I would like to ask,why my friend got changed from iValue to Maxis One plan & I did not get such call from your SA.Do get back
— Queenie Phur (@queeniephur) 10 April 2016
@MaxisListens its not fair for maxis to only revised quota for maxis one plan only. How about ivalue? U not allowing us to change plan???
— Faiz Yusoff (@faiz_yusoff) 10 April 2016
So I’m told that my #maxis iValue plan doesn’t get any upgrade. This…is the contract trap.
— David Lian (@davidlian) 9 April 2016
Just saw what @Maxis is offering upgrades for #maxisone plan customers. How about those with the #ivalue plans? @MaxisListens
— Th3R3@LNickP3r3ir@ (@nickypereira) 8 April 2016
#Maxis #maxislisten Conveniently ignoring your older & longer standing iValue plan subscribers, asking to upgrade, seriously??
— Christopher Wong (@kreees) 8 April 2016
My advise to Maxis.
— Luke Lim (@lukelyh89) 8 April 2016
1. Your upgrades should not just be given to Maxis One customers. Surfmore, Talkmore, iValue... https://t.co/VRb9UGiuIy
In the video you emphasised fairness. But it doesn't seem at all fair that long-time subscribers get the short end of the stick when One Plan users can opt out whenever they like. We admit we don't fully understand the machinations that go into providing data services, but we're just calling it as we see it. And it seems as if iValue users are getting a very short end of the proverbial stick. We're getting the shaft basically.
Lots of love, the Internet