AI Summary
- A video of a heated exchange between a ZUS Coffee employee and a customer went viral on social media.
- The customer, reportedly a foreign national, poured coffee on the employee after being asked to leave the store.
- The employee responded by throwing an empty cup after the customer threw a cup and shouted vulgarities.
- ZUS Coffee confirmed an investigation is ongoing and stated they do not tolerate disrespect towards staff.
- The staff member involved is not terminated but recovering, and the brand urges respect for her privacy and to avoid spreading misinformation.
Recently, an exchange between a ZUS Coffee employee and a customer went viral on social media.
The video, which appears to have started mid-argument, shows a female ZUS Coffee staff member asking a customer to leave the store.
Image Credit: Threads
The customer, who was recording the altercation, can then be heard shouting:
“Why do I have to leave? I paid for my coffee!”
The customer, believed to be a foreign national from China, then proceeded to pour a cup of coffee on the counter, spilling it onto the employee's hands.
In retaliation, the ZUS Coffee employee tossed an empty plastic cup over the counter after the customer began yelling vulgarities and threw a cup directly at the employee.
ZUS Coffee responds
Following the viral video, the coffee chain issued a formal statement saying an investigation has been launched. They also emphasised that the brand does not tolerate any form of disrespect towards its staff.
Image Credit: ZUS Coffee | Facebook
In the comments section of the post shared on Facebook, ZUS Coffee clarified that the staff involved was not terminated, as speculated, but is simply recovering from the incident.
“We've seen a few posts saying that our Zurista involved in the recent incident has been terminated. That is not true. We hope everyone can give her the space and understanding she needs while recovering from this incident."
They added, "Please refrain from encouraging aggressive behaviour and spreading misinformation. Let's be kind to one another, online and offline.”
Additionally, the brand asked the public to refrain from sharing or reposting any video showing the identity of the staff involved without consent, in order to respect her privacy.
Featured Image Credit: Threads, Sutera Mall
