The unreliability of mobile and fixed broadband internet speeds has frustrated many Malaysians, and it's come to a point where we've accepted that nothing will change no matter how many complaints we lodge or how angry we get.

Well, the Malaysian Communications and Multimedia Commission (MCMC) plans to change that.

Race against time

Its chairman, Dr Fadhlullah Suhaimi Abdul Malek, has vowed that his team will attend to all consumer complaints within 24 hours.

Dr Fadhullah told Bernama that within a day of receiving a complaint, MCMC will send its officers to the area to determine the cause and try to fix the issue.

He also assured Malaysians that MCMC listens to all their complaints, and they will try to work with various parties to provide a solution.

“When we receive a complaint, it will also be brought to the attention of the service provider and, within three days after that, the service provider must report back to MCMC," he was quoted as saying.

And if the service provider does not respond within the stipulated time, MCMC can sue them for violating the Mandatory Standards on Quality of Service, Dr Fadhlullah added.

However, he also acknowledged that some of the issues can't be fixed overnight, but Dr Fadhlullah expects the service provider to constantly update the consumers of the progress of the issue.

How do you file a complaint?

If you're experiencing less than satisfactory internet speeds (who isn't, right?), there are a few things you can do:

1) File a complaint with your internet service provider. 2) If your internet service provider do not respond, lodge a report with the Communications And Multimedia Content Forum Of Malaysia (click here) or the Consumer Forum of Malaysia (click here). 3) If you're still not satisfied, you can directly lodge a complaint with the MCMC by clicking here.