Malaysia's Unsung Heroes During Ramadan: Mr. Postman and Mr. Pos Laju

But that’s not the only thing that’s jammed-packed, especially during this month of Ramadan.

The post office and courier centres are bombarded with an influx of letters, greeting cards, and of course, your parcels. Thanks to the wonderful (yet sometimes dangerous to the bank account) invention of online shopping, everyone is getting in the spirit of prepping for Hari Raya by grabbing the festive discounts offered by a myriad of online merchants.

And who’s responsible to send these parcels to you? The courier companies.

A lot of people have been complaining that their parcels are nowhere to be seen and are untraceable via the tracking website (which we personally experienced too) but given the peak season, some customers can be seen losing their patience.

A few days ago, a video of a group of Pos Laju personnel throwing packages into a steel trolley went viral. Interestingly enough, the number of people who defended their actions actually outweigh those who criticised them.

It wasn’t their actions that were defended, but it was their sheer determination and dedication to their job during this holy month of Ramadan that was commended.

We don't really know if that's their SOP or not, or if those items are marked non-fragile but let's leave it to their management to investigate.

One comment that caught our eye was from a Facebook user, Azlina Aina, whose husband worked as a Pos Laju personnel.

“The parcels don’t come in one small lorry but in three shipping containers at one time. Please don’t think badly of them, the postmen are stressed out too.”

Earlier this week, we overheard a conversation from a Pos Malaysia postman that they had to help out their brothers at Pos Laju even though their main job was to deliver letters and documents.

The lady, who was receiving her parcel, was still unimpressed by the answer as she claimed that it took her 10 days to get her stuff.

The next day, it was a public holiday (Wesak Day), but somebody popped up in front of our doorstep. To our surprise, it was actually a Pos Laju delivery guy who did not get a day off like the rest of us.

If you scroll through Facebook, Twitter, and search the word ‘Pos Laju’, you could easily find a balance of complaints and compliments from Malaysians.

You can read a compilation of tweets we found about Pos Laju’s service.

Is it just me or is Poslaju not so laju anymore? Ke penat puasa? Kesian but kasihani lah I juga, where are my parcellsss ?— Suehaila. (@suerockss) May 29, 2018

hrp2 bonus raya utk staff poslaju byk la sbb kesian tgk dorg, nk raya ni rmai beli online.. x ckup tgn dorg buat keje agknye, kesian tau.

— khaireen nurazikin (@KNurazikin) May 29, 2018

Kesian abang abang poslaju kerja sampai malam setiap hari. Jadinya jangan la kita memaki hamun kalau parcel poslaju sampai lambat dah nak dekat raya ni. I have 4 pending parcels yet to receive. Waiting anxiously semoga sampai la sebelum raya ?

— nadiahsyazwani (@_nadiaaaaaa_) May 27, 2018

Aku kerja Lazada. Bila jumpa Posmen atau Poslaju sumpah rasa kesian. Contoh aku habis kerja pukul 11 pagi atau 12 dah balik tidur. Tapi dieorg ni kena deliver sampai ke maghrib pon ada. So aku respect brother brother Posmen and Poslaju ni. Pls jangan marah if barang lambat ???

— FIR (@firdausaizat_) May 24, 2018

Sis beli barang online dari 15 May haritu tak dapat2 lagi. Banyak sangatlah kot barang kat Poslaju ni. Kawan sis kata, malam2 pun posmen hantar barang. Kesian pulak ?

— نورايني كاميس (@Nor_I_Ni) May 23, 2018

Yup.. masa poslaju hantar brg pg td hujan.. pastu abg tu keluar dr van lari2 g hntr brg tu kat aku yg terkial kial bkak pagar.. kesian.. thanks ye bro??? semoga Allah murahkan rezeki abg tu dan keluarganya.. aminnn https://t.co/7xEBqlCVLw

— cik singa (@salabianca1407) May 23, 2018

Poslaju pernah hantar parcel aroun 8pm to me. Naik motor okay abang tu. Bukan van. Bila tanya kenapa kerja sampai malam dia kata parcel belum habis hantar :( https://t.co/uko7EZbyjb

— H (@hannabunnyb) May 22, 2018

So, after scrolling through, we hope that you as a consumer will have a little more patience waiting for your parcels to arrive and give our postmen and abang-abang Pos Laju the appreciation they deserve.

Don’t la marah-marah them for being late, it’s not like they’re doing it on purpose and who knows, you could be the 20^th person to sound off on them that day.

Thank them, tell them they’re doing a good job and it’ll make their day. Trust us, a little kindness goes a long way. They are truly the unsung heroes every year, especially during the festive season.