Netizens were angered as they felt that our Abang Posmen and PosLaju have worked so hard as frontliners throughout the Movement Control Order (MCO).
And now, Malaysians are ticked off once again after the postal service posted an announcement regarding delays due to the surge of parcels.
It appears that Pos Malaysia is still experiencing a surge of parcel volume especially in East Malaysia.
“In view of the above, there are potential delays in parcel deliveries during this time. Rest assured that we are working tirelessly to maximise our capacity, to ensure deliveries are carried out as soon as possible,” Pos Malaysia wrote in a statement.
They then apologised to customers in East Malaysia and asked them to be patient and said due to the limited availability of flights, there may be delays.
According to Astro Awani, Pos Malaysia Sarawak receives about 19,000 parcels each day and sees an increase of 35 per cent of parcels each day.
To date, there are only 110 registered Pos Malaysia riders in Sarawak.
Netizens were mostly upset with the statement and questioned the management of the company on how things are being carried out as the MCO has taken place for months.
Others suggested that customers start using alternative courier services and perhaps PosLaju should change their name to PosLambat.
Statement released only after MONTHS of complaints by CUSTOMERS. Get your act together la bukan baru first day you're in this business. MEMALUKAN. And no, no need to reply with "apologies for the inconvenience", show it through ACTION instead. Pos Malaysia BOD and mgmt plz quit.
— Nbk7590 (@nbk7590) June 22, 2020
Kenapa barang yg menggunakan courier lain dah sampai.. PosLaju saja yg delay hingga hari ini.. Apa courier lain hantar guna sampan ka dari Semenanjung ke Sabah?
— RizQi Stamp Maker | Putatan (@RizQiStamp) June 22, 2020
Its not our problem. Sblm ni flight terhad tp parcel cpt smpai. Ni dh dkt 2 weeks dh stuck. Bkn smua flight dh open ke skrg? Menipu la. Tukar je la nama tu jd poslambat.
— awin zara ✨ (@aweenzr) June 22, 2020
Dah tu,pekerja bawahan yang bertungkus lumus gaji ciput je. Bagi makan sangat exec korang yang bebal tu, sebab tu rider dan pemandu ramai berhenti dan tak nak kerka dengan Poslaju
— Ben (@princetypo) June 22, 2020
Lewat seminggu tkpe,rakyat boleh faham.. Ini smpai 2 minggu lewat apa cerita. Mana zaman kegemilangan pos laju dulu yang 2-3days only?
— Alif (@alifnazmiH) June 22, 2020
Geng tips dia mcm ni..elak guna poslaju kalau beli barang dekat shoppee. Guna JnT or Dhl or ninjavan. Kepada seller pon sama.Tlg elak guna poslaju!!!
— Loperamide (@ascorbicacid51) June 22, 2020
Top management kena pikir selesaikan dengan segera.
— Ali ?CEO stay at home? (@Sunstar27) June 23, 2020
1) buat 2 atau tiga shift operasi
2) ambil staf sambilan yg ramai untuk melancarkan proses operasi
Dan lain2 kaedah yg boleh mempercepatkan proses..
Well, we hope Pos Malaysia will get things together and employ more people to resolve this long-standing issue.